Articles

  What does "There is no website configured at this address" mean?

This can mean a number of things. The DNS information for this domain may not be propogated to...

 After I upload a file, my Internet browser still displays an older version. What's wrong?

Most likely, your web browser has stored the older copy in its cache for fast loading of your...

 Can I change the domain name associated with my cPanel account?

Please create support ticket in your "Account Zone" and request change of the primary domain name...

 Can I have two domains and two different web hosts on the same cPanel?

No! This is not possible, as the accounts are on different web servers. However you can have...

 Can I see my website on a web browser as soon as it is uploaded into my hosting account?

This may not be possible. The Name Servers (DNS information) of your domain have to spread...

 Can I use any kind of website builder in Host Color’s control panel?

Thank you for "asking" tis question! Please note that the web hosting control panel that Host...

 How do I add images to my website?

You have to both upload the image to your web page (pages) and add an HTML <img> tag into...

 How do I change the 401 error caused by canceling a username/password login window for a protected directory?

To change the page received by a user, go to "Error Pages" in the section "Advanced" of...

 How do I customize my error pages?

You can do so in the "Error Pages" function within your cPanel interface.

 How do I set an HTML document to be the main page?

You have to use index.html (index.htm or other appropriate extension of "index" file) as the main...

 How to copy and paste HTML code to my website?

You can edit the HTML code using the "File Manager" in cPanel. In the File Manager, select the...

 How to properly redirect one web page to another?

You should use "301 Redirect" to change an URL of a certain web page or to point an old URL to a...

 I accidentally deleted the public_html folder (or a file). How do I retrieve all of my files?

There is no undelete option. You will need to restore this folder from your backups. You can use...

 I need to create a login on my website. How do I accomplish this?

You can use the "Password Protect Directories" function to accomplish this. Simply enable...

 My website asks for a username and password when I try to view it. How do I remove or change this?

Under the "Security" menu, go to "Password Protect Directories". Here you can modify the password...

 My website does not work with "www", but it works fine without it. How can I make it work with "www"?

Please open support ticket in you "Account Zone" and make sure we have an entry like the example...

 What does "Write failed: disk quota exceeded" mean?

This message means that you have used up the amount of disk space allocated to your hosting...

 What kind of auto-installer software library do you support? Fantastico, Softaculous or any other application?

Host Color offers both Fantastico and Softaculous on different servers. They work as add-ons in...

 What kind of software application can I run and develop on my Shared Hosting plan?

Our Shared Hosting plans generally run all popular Open Source based software applications. There...

 What should I put as the command in the standard cron jobs section to run a file x.php which is in my www directory?

You'll need to put the full path to that file as the command. Check the main screen of your...

 Where do I need to place my index file?

You have to place the index file in your public_html directory. This directory is where visitors...

 Why are none of my pictures working?

This could be for many reasons. First, please make sure that the links in your <img> tags...