Questions & Answers (F.A.Q)


Account Management > Questions & Answers (F.A.Q) > XXIII. Colocation FAQ

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Can I get Remote Hands at discounted price?

Yes! if you are a client, you are eligible to get a reduced price of $35/hour for any Scheduled, Prepaid Remote Hands. In order to take advantage of this price (regular, non-scheduled cost is $50/hour), you have to open a ticket in the...

Can I start with 1U colocation, upgrade to 2U and above, without any downtime or interruption of the services?

Yes! It depends very much of your colocation expansion plan, however. If you have planned to increase the number of colocated servers and if you are able give us a projection for the next 3 - 6 months, we'd reserve some rack units for...

How do I cancel a Colocation service?

To cancel a Colocation service, please login to your Account Zone at https://accounts.hostcolor.com and go to "My Services". You will see all Colocation plans you have with HostColor.com. Please click on the icon located right to the due...

How do I order Remote Hands or any other add-on service?

Please login to your Account Zone at https://Accounts.Hostcolor.com and click on the "Quick Navigation" button/link on the left menu or at "Account Management" link displayed in the horizontal layer, below the yellow bar of the Main...

How much do you charge for overage bandwidth?

Host Color charges a fee of $5.9 per mbps for each used Mbps of overage bandwidth by Colocation and Dedicated customers, unless any other fee was specified in a Service Order or was promised to customer in a written communication....

Is there any fee for server OS reinstall, troubleshooting or other uncheduled management service?

If you need Host Color to help you by providing a remote access to any of your servers, there is no charge for that. We can provide a free KVM over IP device for a certain period of time, you need to work on any of your hardware...

What is Fully Managed Colocation?

Fully Managed (FM) Colocation is a service of HostColor.com which allows you to outsource the managemt of your IT equipment to us. When purchasing FM Colocation service you get the following services: 1. Full Data Center service - IT...

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