Questions & Answers (F.A.Q)


Account Management > Questions & Answers (F.A.Q) > VIII. Account & Profile

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Can I cancel a service or product if I have unpaid invoice?

No! It is your responsibility to pay all the invoices and bills for services and products you have used. A service or product is considered as "In Use" after you have been sent an "Welcome Mail" and/or details about how to start using...

Can I get refund on renewed account?

Yes! If you have missed to cancel the service prior to the expiration date and if you have been charged through automated payment, you are eligible to get a partial, pro-rata refund for the unused service months. A $10 "Cancelation Fee"...

Can I keep my Account and services inactive instead of canceling them?

Yes! You can keep your Account and services in status "Inactive" for a period from 3 to 6 consecutive months and to avoid paying monthly bills for a small fee. Virtual Private Servers The fee for keeping a VPS account in status...

Can I reactivate a suspended account?

Yes! However if your account has been closed due to expiration of a web hosting service which has not been properly canceled (See article How do I cancel a service?), there might be a "Account Reactivation Fee" of $10. If you believe...

How do I add funds in Account Zone and renew services if no invoice is generated?

In order to keep your profiles and Account Zones Host Color does not keep open invoices for the next billing cycle. The invoice for the next service period is usually generated 15 days before the expiration date of the service. If you...

How do I cancel a Shared or Reseller service?

To cancel a Shared Hosting or Reseller hosting service or product, please login to your Account Zone at https://accounts.hostcolor.com? and go to "My Services". You will see all hosting plans you have in your HostColor.com account. Click...

How do I change billing information in my profile?

Please go to https://accounts.hostcolor.com and type your username (account e-mail address) and password in the Login area in the right menu. After you enter your Account Zone, please click to "My Details" section which is on the...

How do I change my contact information?

Login to your Account Zone and then go to "My Details". Please note that all the information in your profile, all contact details, must be accurate. When you fill in your phone number please make sure it is in this format +(country...

How do I check my hosting bills?

Please go to https://accounts.hostcolor.com and login to Account Zone using your username (registration email address) and password. When you enter the Account Zone you will see all "Invoices Due" on the welcome page. You cna also see...

What kind of billing and invoice overdue policies do you follow?

For customer's convenience all web hosting service plans are set to recurring billing. Please note that you can get excluded from recurring billing at any time. However we strongly recommend you to keep the recurring billing active in...

Where do I go to get a copy of my invoices?

Please enter to your Account Zone, using the Username (account registration email) and password and then go to "My Invoices". You will find all "Paid" and "Unpaid" invoices there!

Where do I go to pay my web hosting bill?

Please go to https://accounts.hostcolor.com and login using your Username (account e-mail address) and Password in the Login area in the right menu. When you enter to your Account Zone you will see the unpaid invoices on the first page...

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